Privacy Policy

Introduction

WeezIQ (“WeezIQ,” “we,” “our,” or “us”) is an AI-powered platform that enables businesses to build, deploy, and manage intelligent chatbots and agents for customer support, sales, lead generation, and user engagement.

We respect your privacy and are committed to protecting personal data. This Privacy Policy explains how WeezIQ collects, uses, discloses, and safeguards personal information when you visit our website or use our services (collectively, the “Service”). We recognize that data protection is an ongoing responsibility and may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

How WeezIQ Collects and Uses Personal Information

WeezIQ collects personal information from website visitors, customers, and users of the Service. Except where otherwise stated, the information we collect is limited to:

• Name
• Work email address
• Job title
• Employer or company name
• Work phone number
• Account credentials
• IP address and device information

We use this information to:

• Provide and operate the Service
• Create and manage user accounts
• Communicate with customers regarding service-related matters
• Provide customer support
• Improve, secure, and maintain the Service
• Send product updates, operational notices, or marketing communications (where permitted)

We do not sell personal information. We only share personal data with third parties who assist us in delivering and operating our Service.

Information Received from Third Parties

WeezIQ may receive personal information from third-party sources, such as:

• Identity or authentication providers
• Analytics and marketing platforms
• Publicly available sources (e.g., professional networking platforms)

This information is used only in accordance with this Privacy Policy and applicable law.

Use of the WeezIQ Website

Like most websites, WeezIQ automatically collects certain technical information when users visit our website, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and interaction data

This information is used to:

• Monitor and improve website performance
• Understand usage trends
• Enhance user experience
• Maintain security and prevent abuse

Processing this data is based on WeezIQ’s legitimate interest in operating, securing, and improving its website and services.

Cookies and Tracking Technologies

WeezIQ uses cookies and similar technologies to operate and improve its website and services. Cookies help us understand user behavior, remember preferences, and analyze site traffic.

Detailed information about cookies, including how to manage or disable them, is provided in our Cookie Policy, which is available on our website.

Sharing Personal Information with Third Parties

WeezIQ may share personal information with:

• Cloud infrastructure providers
• Payment processors
• Analytics and monitoring providers
• Customer support and communication tools
• Legal, security, and compliance advisors

These third parties are authorized to process personal data only as necessary to provide services to WeezIQ and are bound by contractual confidentiality and data protection obligations.

We may also disclose personal information where required to:

• Comply with legal obligations
• Enforce agreements
• Protect the rights, safety, or property of WeezIQ, our users, or others
• Respond to lawful requests by public authorities

We may share aggregated or anonymized data that does not identify individuals for analytics, reporting, or business purposes.

Third-Party Integrations and Social Media

The WeezIQ website or Service may integrate with third-party platforms such as social media networks or external tools. If you choose to interact with these services, your information will be governed by their respective privacy policies. WeezIQ is not responsible for the privacy practices of third-party services.

International Data Transfers

Personal information collected by WeezIQ may be processed and stored in jurisdictions outside your country of residence, including jurisdictions that may not provide the same level of data protection.

Where required, WeezIQ relies on appropriate safeguards such as:

• Standard contractual clauses
• Data processing agreements
• Consent or contractual necessity

WeezIQ applies reasonable technical and organizational measures to protect personal data during international transfers.

Data Subject Rights

Depending on your location, you may have certain rights under applicable data protection laws, including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

You may exercise your rights by contacting us using the details provided below. We will respond in accordance with applicable law and within required timeframes.

Use of Google Workspace APIs

If you connect Google Workspace APIs to WeezIQ, data accessed through those APIs is used solely to provide the requested Service functionality.

WeezIQ does not use data obtained through Google Workspace APIs to train or improve generalized AI or machine learning models. Data accessed via these APIs is processed strictly in accordance with this Privacy Policy.

Data Security

WeezIQ implements appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Role-based access controls
• Secure infrastructure and monitoring
• Rate limiting and abuse prevention mechanisms
• Domain allowlisting for chatbot embedding

WeezIQ uses modern cloud infrastructure providers and follows industry best practices to safeguard data. However, no system can be guaranteed to be 100% secure.

AI and Data Usage

WeezIQ does not use customer data or User Submissions to train generalized AI models. Responses generated by the Service rely on retrieval-based techniques (such as Retrieval-Augmented Generation) to ensure customer data remains isolated and protected.

Data Retention

WeezIQ retains personal data only for as long as necessary to:

• Provide the Service
• Fulfill contractual and legal obligations
• Resolve disputes
• Maintain security and operational integrity

Personal data may be deleted upon verified request, subject to legal and contractual retention requirements.

Children’s Privacy

The Service is not directed to children, and WeezIQ does not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.

Changes to This Privacy Policy

WeezIQ may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@weeziq.com