Refund Policy

This Refund Policy applies to all purchases of WeezIQ subscriptions and services (“Service”). By purchasing or subscribing to WeezIQ, you agree to this Refund Policy, which forms part of our Terms of Service.

1. Merchant of Record

Payments for WeezIQ products and subscriptions are processed by an authorized Merchant of Record, which acts as the official seller for billing purposes.

The Merchant of Record is responsible for:

Payment processing
Invoicing and receipts
Tax calculation and remittance
Refund processing

As a result, charges may appear under a third-party name on your bank or card statement.

2. Subscriptions, Cancellation & Access

2.1 Subscription Cancellation

Canceling a subscription does not automatically result in a refund
Subscriptions can be canceled at any time through your WeezIQ account dashboard
After cancellation, access to the Service continues until the end of the current billing period

2.2 Auto-Renewal

Subscriptions renew automatically at the end of each billing cycle
To avoid renewal charges, you must cancel before your next billing date
Charges processed after the renewal date are considered final transactions

3. Refund Eligibility & Refund Window

3.1 Standard Refund Window

WeezIQ offers a 14-day refund window for first-time purchases of paid subscriptions.

To be eligible:

The refund request must be submitted within 14 days of the initial payment
The account must be in good standing
The Service must not have been used in a manner that materially consumes plan resources (e.g., excessive crawling, ingestion, or usage well beyond evaluation purposes)

3.2 Discretionary Refunds

In certain circumstances, refunds may be issued beyond the standard refund window to:

Resolve billing disputes
Prevent payment disputes or chargebacks
Address suspected fraud or misuse

Such refunds are discretionary and assessed on a case-by-case basis.

4. Valid vs. Non-Valid Refund Reasons

4.1 Valid Refund Reasons

Refunds may be approved for:

Material technical failures preventing core Service functionality
Extended platform outages
Duplicate or incorrect billing
Failure to provision paid access after successful payment
Change of mind or dissatisfaction after purchase

4.2 Non-Refundable Situations

Refunds are not issued for:

Account suspension or termination due to policy violations
Utilized all resources of the active plan

5. Non-Refundable Fees

Certain transaction, processing, or network fees charged by payment providers are non-refundable.

If a refund is issued:

The refund applies to the net purchase amount
Processing or transaction fees may be deducted or retained and are not returned once a payment is completed

6. Refund Request Process

To request a refund, please contact our support team before initiating any payment dispute.

How to Request

Email support@weeziq.com with:

Account email
Order or invoice ID
Date of purchase
Reason for the refund request

Or you can fill out a form on our contact page with the above mentioned details.

Response Time

We aim to respond to all refund-related inquiries within 48 hours
Failure to contact us first may limit refund eligibility and result in dispute handling by the payment provider

7. Refund Processing & Access Revocation

7.1 Processing Time

Approved refunds are processed to the original payment method
Refunds typically appear within 5–10 business days, depending on your bank or payment provider

7.2 Effect of Refund

Once a refund is processed:

Subscription access is immediately revoked
Any remaining usage credits, API access, or Service benefits are disabled
Continued use of the Service after a refund is not permitted

8. Payment Disputes & Chargebacks

If you believe a charge is incorrect, please contact WeezIQ support first.

Excessive or unjustified chargebacks may result in:

Account restrictions
Suspension or termination of access
Denial of future refund requests

9. Policy Updates

WeezIQ may update this Refund Policy from time to time. Changes will be posted on this page and will apply prospectively.

10. Contact

For refund-related questions or requests:

Email: support@weeziq.com